Frequently asked questions

Yes. You can start with enrollment, maintenance, or billing. Your written agreement lists only the services you select.

Marlien serves practices in Georgia and Texas. Payer scope is confirmed in writing before work begins.

No. Payers decide approval, participation, timing, effective dates, and payment. Marlien commits to the work on its side, including the application submission commitment on this site.

Payers set their own processing times, so Marlien cannot promise one. We submit within the commitment and follow up until the payer records a decision.

Submission means the application reached the payer, and we keep proof of it. Approval is the payer's decision.

We prepare the applications and coordinate signatures. The provider or authorized official signs. Marlien never signs on anyone's behalf.

Some payers limit new providers. If a payer is not accepting applications, an application cannot be filed until the payer reopens. That decision belongs to the payer.

Your written scope lists the documents for your payers. Send them through the secure intake process after the engagement begins, not through website forms.

Choose a service and request your agreement. We confirm scope and price in writing, then send secure intake instructions once the engagement begins.

Yes. Services are separate, and your agreement lists only what you select.

6% of Eligible Collections covers the agreed billing workflow and reporting. Exact inclusions are confirmed in writing before work begins.

Each month you pay the greater of 6% of Eligible Collections or the $1,000 monthly minimum.

A weekly operational update and a monthly performance review covering claims, rejections, denials, payments, A/R aging, deadlines, and open actions.

Standard prices are on the Pricing page. Organization, facility, multi-location, ownership, and complex remediation work is quoted in writing.

Not through website forms or ordinary email. After the engagement begins, Marlien provides an approved secure process for sharing documents.

When client work involves protected health information, the applicable business associate agreement is completed before that information is exchanged.

Business contact details only. Do not include patient information, Social Security numbers, tax IDs, bank details, or provider credentials.